FREQUENTLY ASKED QUESTIONS

Still Have Questions?

General Questions

Yes! Skin & Soul welcomes women, men, teens, and clients with mature skin. We work with all skin types, tones, and a wide range of skin concerns. Every treatment is thoughtfully customized to your skin's current needs, goals, and overall health.
Yes! Skin & Soul offers professional skincare products personally curated by Michelle to be effective, supportive of healthy skin, and suitable for a wide range of skin types and concerns.
Our products are available to shop through our online store, with options for in-studio pickup or shipping directly to you.
Certain products, including select acne medications and stronger active ingredients, are not available for online purchase and require personalized guidance. If you're looking for one of these products, please contact Skin & Soul directly and we can help you find the right option for your skin.
Absolutely! You do not need an appointment to purchase products that are available through our online shop. For professional products that require personalized guidance or are not available online, please contact Skin & Soul and we'll be happy to assist.
Skin & Soul is located in Fountain Valley, California. Detailed location and parking information can be provided with your appointment confirmation.

Booking & Policies

A non-refundable $50 deposit is required to reserve all appointments and is applied toward your service total.
We kindly ask for at least 48 hours' notice when canceling or rescheduling an appointment.
For appointments with a deposit, cancellations or changes made within 48 hours will result in forfeiture of the $50 deposit, and a new deposit will be required to rebook.
For established clients who pre-book without a deposit, a $50 cancellation fee will apply to cancellations or rescheduling made within 48 hours.
Deposits may be transferred up to two times. After two reschedules, a new deposit is required.
A 10-minute grace period is provided for late arrivals. Arrivals more than 10 minutes late may result in cancellation of the appointment and require a new deposit to rebook.
No-shows will be charged 50% of the scheduled service total. If something comes up, please communicate with us as early as possible.
Remaining balances may be paid via Venmo, Zelle, or cash. Credit and debit card payments are also accepted and are subject to a 3% processing fee.
Appointments may be booked up to 60 days in advance.

Before your Appointment

Your first appointment begins with a personalized consultation to discuss your skin concerns, goals, current skincare routine, and treatment history. From there, your treatment is customized to what your skin needs that day. We’ll also discuss recommendations for your at-home routine to help support your results between appointments.
If you're new to Skin & Soul or unsure where to start, our Signature Custom Facial is always a great place to begin. Our Signature and Luxury Facials are also our most popular treatments.
Every facial is fully customized to your skin's current needs, concerns, and goals, so you don't have to know exactly what your skin needs before you arrive. As we work together and your skin progresses, I may recommend and transition you into more advanced treatments when they're appropriate for your skin and goals.
Your treatment plan evolves with your skin. There's no need to start with the most advanced treatment right away.
Please complete all required intake forms before your appointment and review the pre-treatment guidelines. (Facial Consent Form, Chemical Peel Consent Form, Reiki Intake Form)
For best results:
- Discontinue retinol and retinoids at least 7 days before your appointment.
- Avoid exfoliating products containing salicylic acid, benzoyl peroxide, glycolic acid, and other AHA/BHA ingredients for 2–3 days beforehand.
- Wait 2 weeks after Botox or dermal fillers before receiving a facial.
- Wait 2 weeks after permanent makeup before receiving a facial. Facials may be performed up to 1 week before a PMU appointment.
If you're unsure whether a recent treatment, medication, or skincare product may affect your appointment, please reach out before booking.
Certain medications, recent cosmetic procedures, active skin conditions, or changes in your skin may require your treatment to be postponed or modified.
Please disclose any relevant medical, skincare, or treatment history on your intake forms (Facial Consent Form, Chemical Peel Consent Form, Reiki Intake Form) so we can determine what is appropriate for your skin.
Please arrive on time and allow yourself a few extra minutes if you need to complete anything before your appointment.
A 10-minute grace period is provided for late arrivals.
Arrivals more than 10 minutes late may need to be canceled and rescheduled with a new deposit.

After your Appointment

Your skin may experience some temporary redness, sensitivity, or other normal post-treatment changes depending on your service.
You'll receive personalized aftercare recommendations based on the treatment performed and your skin's needs.
Post-treatment recommendations vary depending on your service. In general, avoid unnecessary exfoliation, excessive heat, and other activities that may irritate the skin immediately following your treatment.
Always follow the specific aftercare instructions provided during your appointment.
This depends on your treatment. Some services allow you to return to your regular routine immediately, while advanced treatments such as chemical peels or microchanneling may require a temporary adjustment to your skincare routine.
You'll be given specific instructions at the end of your appointment.
We recommend waiting at least 24–48 hours before applying makeup after a facial for best results. This gives your skin time to properly absorb your treatment and minimizes unnecessary irritation.
We also recommend avoiding exercise, excessive sweating, heat exposure, and prolonged sun exposure during this time. Anything that significantly heats up the body can increase irritation and trigger unwanted responses in freshly treated skin.
Your skin has just received professional care. Give it a little time to rest, recover, and let the treatment do its work.
Please arrive on time and allow yourself a few extra minutes if you need to complete anything before your appointment.
A 10-minute grace period is provided for late arrivals.
Arrivals more than 10 minutes late may need to be canceled and rescheduled with a new deposit.

CONTACT US

Still Have Questions?

If you have a question that isn't answered here or you're unsure which treatment is right for you, feel free to reach out before booking. We're happy to help guide you toward the best option for your skin.

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